Ordering

Placing Orders

Orders can be placed online Jiacollection.com. If you have trouble ordering online please contact us at info@jiacollection.com and we will help you to place the order on phone. International orders must be placed online at Jiacollection.com. Certain items are ineligible for international shipping.

Occasionally, we may offer backorders for select items not yet available. Any in-stock item(s) on your order will ship right away. Any item(s) on backorder will ship via Standard Delivery as we receive them. Please note that this does not increase your Shipping & Handling charge.

International orders are not eligible for any shipping promotions and free returns.

Payment Options

Currently, we accept Visa, MasterCard, American Express, Discover, Diner’s Club International, and JCB payment options. When using a Diner’s Club International or JCB card, select Discover as your payment type.

Please make sure to enter your billing information (first name, last name, billing address, and credit card information) exactly as it appears on your credit card statement.

All prices and amounts are in U.S. dollars. The actual price charged to International customers is subject to the exchange rate applied by the bank and credit card company. Please contact your bank directly with questions regarding conversion rates and fees.

Sales Tax

Current law requires us to collect sales or other applicable state taxes, based on the order’s “ship to” address. We follows the guidelines for each state as they pertain to your order. Most states assess sales tax on shipping and handling charges. Tax displayed during the checkout process is an estimate and is labeled accordingly. All applicable taxes will be clearly displayed on the invoice that accompanies your order.

International Processing Fee

The International Processing Fee includes all taxes, duties, and related administrative expenses to send the goods to your “ship to” location. You will not be responsible for any additional charges upon delivery.

Information on returning or exchanging internationally shipped goods from your “ship to” location can be found at Return&Exchange page .

Order Processing

Your credit card is charged when the order ships. If we are unable to fulfill your entire order due to merchandise out of stock or if you have requested your order be canceled, you will receive a cancellation e-mail and will not be charged for unshipped item(s).

Changes to your Order

Once your order has been placed there is an extremely short window of time whereby we can make a change. Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has entered the shipping process. Should you find that you need to cancel or make a change to your order, please email us at info@jiacollection. Please see our return policy for additional information.

Out of Stock Merchandise

While we make every effort to fulfill your entire order, on rare occasion we may need to cancel one or more item(s). If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will not be charged for unshipped item(s).

Damaged Merchandise

If for some reason your merchandise arrives damaged, please contact us at info@jiacollection.com and including the order number in the email. We will assist you as quickly as possible.