What Is The JiaCollection.com Return Policy?

All returns must be purchased from JiaCollection.com. With the exception of Final Sale merchandise, we gladly accept unworn, unwashed, unaltered or unused merchandise in saleable condition with original tags attached for a full refund or exchange within 21 days of purchase (14 days for sales items).Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping or product error.At this time, Jia Collection only offers FedEx return labels for domestic return addresses. Return shipping cost will be deducted from the refund. International customers are required to arrange shipping themselves on return orders sent from outside the United States through their own preferred courier service.

How Do I Return A JiaCollection.com Purchase?

To return product, you must first contact Jia Collection Customer Service by email on info@JiaCollection.com to request to be sent a return shipping label. Upon receipt, cover the original shipping label with the return label and complete the sender information section. The label authorizes a return via Federal Express to our warehouse. If there is any defect or error with the product, there will be no cost to you to perform your return. All return shipping charges are covered by the Jia Collection for all US orders, when utilizing the approved return shipping label. Returns must include the customer order number and billing name. Return packages are to be dropped at the nearest authorized Federal Express location or drop box.
For the nearest location, please visit www.fedex.com.Full price merchandise can be returned for a full refund within 20 days of the delivery date.
Sale merchandise can be returned for a full refund within 14 days of the delivery date.Items returned past the timeframes outlined above may be returned in exchange for Jia Collection online shopping credit only. The amount of the credit will be the current selling price of the items returned less shipping and handling charges.Please send your return to:494 8th Ave, Suite 1406, New York, NY 10001 USA

May I Return Sale Merchandise Purchased From JiaCollection.com?

Sale merchandise is included in our 14-day return policy with the exception of Final Sale merchandise. Final Sale merchandise may not be returned or exchanged.
Can I Get A Refund In A Different Payment Method Than Used On My Original Order?

All refunds will be issued in the original form of payment within 21 calendar days of the invoice date (14 days for sales items). Customers who return merchandise more than 21 calendar days (14 days for sales items), but not more than 60 days after invoice date will receive a merchandise credit to be used online at JiaCollection.com.

What Is The JiaCollection.com Exchange Policy?

All exchanges must be purchased from JiaCollection.com. With the exception of Final Sale merchandise, we gladly accept unworn, unwashed, unaltered or unused merchandise in saleable condition with original tags attached for exchange within 21 days of purchase (14 days for sales items).Shipping and handling charges for exchanged merchandise are non-refundable unless we have made a shipping or product error.At this time, Jia Collection only offers FedEx return labels for domestic return addresses. Return shipping cost will be deducted from the exchange credit. International customers are required to arrange shipping themselves on exchanges being sent from outside the United States through their own preferred courier service.
How Do I Exchange A JiaCollection.com Purchase?

To exchange a product, you must first contact Jia Collection Customer Service by email on info@JiaCollection.com to request to be sent a return shipping label. Upon receipt, cover the original shipping label with the return label and complete the sender information section. The label authorizes a return via Federal Express to our warehouse. If there is any defect or error with the product, there will be no (shipping) cost deducted from your online store credit. All exchange shipping charges are covered by the Jia Collection for all continental US orders only, when utilizing the approved return shipping label that has been supplied to you. Exchanges must include the customer order number and billing name. Return packages are to be dropped at the nearest authorized Federal Express location or drop box.
For the nearest location, please visit www.fedex.com.Full price merchandise can be exchanged within 60 days of the delivery date.
Sale merchandise can be exchanged within 30 days of the delivery date.Items exchanged for Jia Collection online shopping credit only, less shipping and handling fees. The amount of the credit will be the current selling price of the items returned less shipping and handling charges.Please send your exchange to:494 8th Ave, Suite 1406New York, NY 10001USA

Are Shipping & Handling Charges Refundable?

Please note that shipping and handling charges are non-refundable.

 

How Do I Exchange A Gift Purchased From JiaCollection.com?

If you have received an item from JiaCollection.com as a gift, you can exchange for an online store credit for the product’s current selling price. Please contact us at info@JiaCollection.com.


What If My Product(s) Received From JiaCollection.com Is Damaged Or Incorrect?

In the event that we processed an order incorrectly or you received a damaged or defective item, we will gladly replace or take back that item for a full refund at our expense, including the return shipping charges and the shipping charges of sending you the correct order. Jia Collection will provide a pre-paid FedEx shipping label to expedite the return. To receive your shipping label and arrange to replace your product, please contact Jia Collection by email at info@JiaCollection.com. Jia Collection ships internationally using FedEx and customers using a third party service are responsible for any duties, taxes and shipping costs that may occur. Jia Collection is not liable for any damages from any third party shipping services. There will be no charge for shipping on replacement orders.
How Do I Obtain Another Copy Of My Order Invoice And/Or Return Label?

If you no longer have a copy of your invoice or return shipping label and wish to obtain one, please request one by emailing info@JiaCollection.com.

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